Shipping & returns
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What to Expect
Our delivery teams are here to make your purchase a reality.
During the sales process, your sales associate can provide an available date for your merchandise to be delivered. Up to two days prior to the delivery date, you will be contacted with a time window of when your merchandise will arrive.
On your delivery date, our trained delivery crew will ensure the merchandise is carefully transported and placed in your home where you want it. We’ll remove all the packing materials and allow you to inspect your purchase to make sure you are satisfied. After you’re satisfied with how everything is set up, we’ll leave you to enjoy your new purchase.
Contact your local store for additional details.
We want you to have the best experience possible, so here are some tips on preparing for your delivery
Prepare your home- Securing low-hanging light fixtures
- Removing doors if necessary
- Putting rugs in place
- Moving other furniture, pictures or art out of the way
- Ensuring pets are out of the way
Before you purchase furniture, please measure the intended area in your home to be sure everything will fit accordingly. Measure the furniture by length, width and height to determine how much floor and wall space it will need. Measure the diagonal depth and width of the furniture to determine if it will fit through your home's entryways. We will not hoist furniture or remove windows.
Also Consider- Can your street/driveway accommodate a 26-foot truck, clear of telephone wires and any other obstructions?
- Will the furniture and team fit through all necessary doorways, hallways or stairways with product?
- Is your room ready for the furniture to be delivered, with space cleared?
During delivery, inspect your furniture and report any damage to our delivery team. We will work to resolve the issue promptly.
Happy Customers
View Testimonials"Love my bedroom set and recliner! The staff was so patient and helpful and the delivery guys were fast and considerate while getting everything set up in my room. I would highly recommend Badcock to anyone!"
Denise W, Wilson, NCDo you have a question about your delivery?
Contact our Customer Service team!
1-800-BADCOCK (223-2625)
Hours
Mon-Fri: 9:00 AM - 7:00 PM
Sat: 9:00 AM - 6:00 PM
Sun: Closed
FAQs
You will receive a call up to two days prior to your delivery notifying you of a time window when your merchandise can be expected.
Someone over the age of 18 must be home to accept the merchandise. You or your designee will have to sign stating that everything on your order was delivered and free of damage.
In most cases, no. Contact your local store and ask them if this is an option.
Some light moving of merchandise can be performed. If your home is not ready for delivery, please contact your local store to reschedule.
Due to liability concerns, we have the following restrictions to our delivery process:
- Hook up washers, dryers, or dishwashers to existing hoses, water or gas lines.
- Hook up icemakers or water lines in refrigerators.
- Carry gun safes up more than 3 steps.
- Hook up electronics to televisions
Additional restrictions could apply to your local store. Please ask your sales associate for details.
You certainly can. Contact your local store for pickup details.
Peace of mind. Our delivery service ensures the merchandise is handled correctly and placed in your home without damage. If our delivery team damages merchandise during the process, we are responsible for replacing the merchandise to your satisfaction. No such guarantee comes with merchandise that is picked up. What’s more, in the unlikely event of a manufacturer’s defect, we will be responsible for the transport of your replacement merchandise only if delivery was originally chosen on your order. Let us take the hassle out of transporting and maneuvering merchandise for you.